Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gajiwalasaree@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gajiwalasaree@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gajiwalasaree@gmail.com.

No Refund & Only Exchange Policy

Thank you for choosing Gajiwala for your shopping needs. Please take a moment to familiarize yourself with our No Refund, Exchange Only Policy, which outlines the guidelines for exchanges.

1. Exchange Policy Overview:

We value your satisfaction and want you to love your purchase from Gajiwala. While we do not offer refunds, we are pleased to provide you with the option to exchange any unused and unworn items within 3 days of the purchase date.

1. Eligibility for Exchange:

To be eligible for an exchange, the following conditions must be met:

• The item must be in the same condition as when you received it, unworn and unused.
• The item must be returned in its original packaging and include all accompanying tags.
• The exchange request must be made within 3 days of the delivery date.
• Please note that we cannot exchange items that have been damaged, altered, or do not meet the above criteria.

1. Exchange Process:

To initiate an exchange, please follow these steps:

• Contact us at gajiwalasaree@gmail.com within 3 days of receiving your order to request an exchange.
• Provide your order number, product details, and the reason for the exchange.
• Our Customer Service team will guide you through the exchange process and provide you with a return authorization.
• Ship the product back to us within 3 working days after receiving the return authorization.

1. Return Shipping and Exchange:

Customers are responsible for the cost of return shipping. However, this cost will be deducted from the refund amount upon a successful exchange. We do not offer free shipping on international returns.

1. Non-Eligible Items:

Please note that the following items are not eligible for exchange:

• Products that have been used, damaged, or altered after purchase.
• Products that are not returned within 3 days of the delivery date.
• Products that do not meet the specified criteria for eligibility.

1. Exchange Approval:

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Once approved, we will initiate the exchange process and ship the replacement product of equal value.

We appreciate your understanding of our No Refund, Exchange Only Policy. If you have any questions or require assistance, please contact our Customer Service team at gajiwalasaree@gmail.com