Refund policy

Thank you for shopping with Gajiwala Saree. Please read our policy carefully before placing your order.

Damaged, Defective or Wrong Product Only

We do not accept returns for change of mind, personal preference, size issues, or any other reason if the correct product has been delivered in good condition.
A return request will only be considered if you receive a damaged, defective, or incorrect product.
You must inform us about any damaged, defective, or incorrect product within 3 days from the date of delivery.
After 3 days from the delivery date, no return, exchange, replacement, or damage claim will be accepted.

How to Report a Damaged Product

If you receive a damaged, defective, or incorrect product, please contact us at gajiwalasaree@gmail.com within 3 days of delivery and provide:

Order number
Clear photos of the damaged/defective product
Clear unboxing video showing the package being opened
Details of the issue

The product must remain unused, unworn, unwashed, and unaltered, with all original tags and packaging intact.

Exchange / Replacement

Once we receive your claim, our team will review the provided photos and unboxing video.

If the claim is approved, we will provide an exchange or replacement, subject to product availability.

Please do not send the product back without receiving confirmation from our team. Unauthorized returns will not be accepted.

No Refund for Normal Orders

Products delivered correctly and in good condition are not eligible for return or refund.

Returns or replacements are available only for verified damaged, defective, or incorrect products reported within 3 days of delivery.

Contact Us

For damaged, defective, or incorrect product claims, contact:

Gajiwala Saree
Email: gajiwalasaree@gmail.com